Terms and Conditions

Effective January 1, 2026

Essential Santa Fe Concrete, concretesantafe.com, quotes@concretesantafe.com

Accepting these terms

These terms cover your use of the Essential Santa Fe Concrete website and any work you ask us to quote or do. By using this site, asking for an estimate or booking a job with us, you agree to them. If you don't agree, please don't use the site or book work through it.

When you sign a written estimate or contract for a specific job, its terms come first wherever they differ from this page.

What we do

Essential Santa Fe Concrete is a concrete contractor in Santa Fe, NM. We build driveways, patios, sidewalks, steps, garage floors, slabs, foundations, footings, retaining walls and decorative concrete, and we cut and raise existing concrete. You can read more about who we are on our About page, and see the full list of services from our home page.

What we describe on this site is general information about the work. It isn't a promise about your job. The scope, materials, thickness, finish and schedule for your project are set in your written estimate.

Estimates and pricing

We give free estimates at your property, and there's no pressure to book. An estimate is based on what we can see and measure that day, and it's good for the period written on it.

Prices can change if the job turns out to be different once it's open. Soft or wet ground under the old slab, buried roots, hidden pipes or a change you ask for can all add work. When that happens, we'll stop and explain it to you, and we won't do the added work until you approve the new price in writing.

Prices on any outside website, ad or old quote don't bind us. Only a written estimate from us does.

Scheduling, weather and cancellation

We'll give you a start date when you book, but concrete depends on the weather. We won't pour when freezing temperatures, heavy rain or strong wind would weaken the slab, so we may move your date to protect the work. We'll tell you as soon as we know.

You can cancel or reschedule by calling us at (505) 395-9112. If you cancel after we've ordered concrete, steel or forms, or after our crew is already on the way, you pay the costs we can't get back, and we'll show you what they are.

Payment

Deposit and payment amounts and due dates are set in your written estimate or contract. Unless it says otherwise, the balance is due when the work is finished.

If a balance goes unpaid, we may use the remedies New Mexico law allows, which can include a lien on the property where we did the work. We'd much rather sort it out with a phone call, so please reach out if something is holding up payment.

Your part of the job

You agree to give our crew safe access to the work area and to tell us about anything buried there that we should know about, such as sprinkler lines, septic parts or private utility lines. You're responsible for knowing where your property lines are and for any rules your homeowners association sets.

New concrete needs time to cure, which is the waiting period while it hardens and gains strength. We'll tell you when it's safe to walk on and when it's safe to drive on. Damage from using the slab early, or from vehicles, equipment or people crossing it before then, isn't covered.

Concrete's normal behavior and our warranty

Concrete shrinks as it cures, and small hairline cracks are normal. We cut control joints, which are shallow grooves that give cracks a planned place to form, but no contractor can promise a slab will never crack. Slight color differences, small surface marks and changes in texture between pours are also normal and aren't defects.

Any warranty we give for a job is the one written in your contract. It doesn't cover damage from ground movement we couldn't see, freeze and thaw, deicing salts, heavy loads the slab wasn't built for, poor drainage you or others change after we leave, or work by anyone else.

Apart from the written warranty in your contract, and to the extent New Mexico law allows, we don't make any other warranties, express or implied. This website is provided as is, and we don't promise it will always be available or free of errors.

Limits on our liability

To the extent the law allows, Essential Santa Fe Concrete isn't liable for indirect or consequential losses, such as lost use of your driveway, lost income or damage that follows from a problem rather than the problem itself. Our total liability for any job is limited to the amount you paid us for that job.

Nothing on this page limits any right you have under New Mexico law that can't be limited by agreement.

Settling disagreements

If you're unhappy with our work, call us first and give us a chance to look at it and make it right. Most problems get fixed that way.

If we can't settle it between us, we both agree to try mediation in Santa Fe County before going to court. If mediation doesn't work, either of us may take the matter to a court in Santa Fe County, New Mexico.

Which law applies

These terms and any work we do are governed by the laws of the State of New Mexico.

Changes to these terms

We may update these terms from time to time, and the version on this page is the one that applies. A change won't affect a job you've already signed a contract for unless we both agree to it in writing.

Questions about these terms

If anything here isn't clear, call us at (505) 395-9112 or send us a note through our Contact page, and we'll walk you through it.